TERMS AND CONDITIONS

PRIVACY

Your use of the Services is subject to our Privacy Policy. Please review our Privacy Policy, which governs the Services and informs users of our data collection practices, including how we collect, use, and protect Protected Health Information (PHI) in compliance with HIPAA.

DESCRIPTION OF SERVICES

NextDimension AI provides an automated medical practice operations operating system specifically designed for specialty medical practices with complex workflows.



Our Services include:

• AI-powered voice and text communication agents for 24/7 patient interactions
• Automated appointment scheduling, reminders, and confirmation workflows
• Proactive outbound procedure coordination and booking
• Procedure preparation support and patient education
• Integration with Electronic Health Record (EHR) systems
• Billing support and patient inquiry management
• Human-in-the-loop escalation for high-risk, sensitive, or complex situations
• Agentic workflows that orchestrate multiple steps across the patient journey and practice operations
• Platform monitoring and performance optimization


NextDimension AI does not provide Services to persons under the age of 18 as primary account holders. If you are under the age of 18, you may not create an account or use the Services as a primary user. While our platform may process information about minor patients as part of services to medical practices, this occurs only under appropriate HIPAA authorizations and parental consent.



We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice to you.

REGISTRATION, ACCOUNT, AND COMMUNICATION PREFERENCES

Account Requirements

In order to access and use the Services, you will need to create an account with us. By creating an account, you agree to: (i) provide accurate, current, and complete account information about yourself and your medical practice as necessary; (ii) maintain and promptly update your account information; (iii) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to us; and (iv) immediately notify us if you discover or otherwise suspect any security breaches related to your account.

In creating an account, you represent that you are of legal age to form a binding contract, are authorized to enter into this agreement on behalf of your medical practice or organization, and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading.

Communication Preferences

By creating an account, you consent to receive electronic communications from us (e.g., via email, SMS, or by posting notices to the Services). These communications may include notices about your account (e.g., password changes, updates, and other transactional information), service updates, support responses, and billing information. These communications are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Account Access and Security

If you use the Services, you are responsible for maintaining the confidentiality of your account credentials and password, for restricting access to your computer or mobile device, and you agree to accept responsibility for all activities that occur under your account. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that we are not responsible for third-party access to your account that results from theft or misappropriation of your account. We reserve the right to refuse or cancel service, terminate accounts, or remove or edit content if, in our opinion, you have failed to comply with any provisions of these Terms.

ACCESS TO SERVICES

We shall use commercially reasonable efforts to ensure the availability of the Services, except that we shall not be liable for: (a) scheduled downtime for maintenance or upgrades; or (b) any unavailability caused directly or indirectly by circumstances beyond our reasonable control, including without limitation: (i) a force majeure event; (ii) internet service provider, web hosting, cloud computing platform, or public telecommunications network failures or delays, or denial of service attacks; (iii) a fault or failure of your computer systems or networks; (iv) failures or issues with third-party services including EHR systems; or (v) any breach of these Terms by you.

HEALTHCARE COMPLIANCE

HIPAA Compliance

NextDimension AI functions as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). A separate Business Associate Agreement (BAA) will be executed between the parties, which shall govern the use and disclosure of Protected Health Information (PHI). In the event of any conflict between these Terms and the BAA, the BAA shall control with respect to PHI.

Medical Practice Responsibilities

You acknowledge and agree that you remain solely responsible for: (a) all clinical decisions and medical care provided to patients; (b) compliance with all applicable healthcare laws, regulations, and professional standards; (c) obtaining necessary patient consents and authorizations; (d) the accuracy and completeness of all patient data provided to the Services; (e) appropriate supervision and monitoring of AI agent interactions; and (f) responding to patient needs identified through human escalation protocols.

AI TECHNOLOGY AND HUMAN OVERSIGHT

AI Capabilities and Limitations

Our Services utilize artificial intelligence and machine learning technologies to automate patient communications, workflow orchestration, and operational tasks. While we implement comprehensive safeguards including human oversight and escalation protocols, you acknowledge that AI systems may occasionally produce errors, unexpected results, or require human intervention. The Services are designed to assist and augment, not replace, human judgment and decision-making in healthcare settings.

Human-in-the-Loop Requirements

We are responsible for implementing appropriate human oversight of AI-generated communications and recommendations. We ensure that qualified staff members are available to respond to escalations from our AI platform. High-risk, sensitive, or complex patient interactions will be escalated to human representatives according to our protocols, and in a timely manner.

CUSTOMER RESPONSIBILITIES



Our Services include:

• Provide accurate and complete information for account setup, configuration, and ongoing use
• Ensure your EHR system and other integrated platforms are properly configured and maintained
• Train your staff on proper use of the Services and escalation protocols
• Comply with all applicable laws, regulations, and professional standards
• Promptly report any issues, errors, security concerns, or patient safety matters
• Review and validate AI-generated patient communications as appropriate
• Maintain current contact information and ensure availability for critical escalations

PROHIBITED USES

Use of the Services is limited to the permitted uses expressly authorized by us. You shall not use the Services in any way that:

• Harasses, abuses, stalks, threatens, defames, or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights)
• Is unlawful, fraudulent, or deceptive
• Uses technology or other means to access unauthorized content or non-public spaces
• Uses or launches any automated system or process, including without limitation, bots, spiders, or crawlers, to access unauthorized content
• Attempts to introduce viruses or any other harmful computer code, files, or programs
• Attempts to damage, disable, overburden, or impair our servers or networks
• Attempts to gain unauthorized access to our systems or user accounts
• Uses false or inaccurate information in creating or using accounts
• Encourages conduct that would constitute a criminal offense or give rise to civil liability
• Violates these Terms, our Privacy Policy, or BAA in any manner
• Fails to comply with applicable third-party terms and conditions
• Uses the Services for any purpose other than legitimate medical practice operations

INTELLECTUAL PROPERTY

NextDimension AI Intellectual Property

All information and other content displayed on, transmitted through, or used in connection with the Services, including but not limited to text, graphics, logos, trademarks, images, software, AI models, algorithms, workflows, data, the selection and arrangement thereof, and the look and feel of the Services (collectively, the "Content") is the property of NextDimension AI and protected by copyright law and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such Content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part. When Content is downloaded to your computer or mobile device, you do not obtain any ownership interest in such Content. Modification or use of the Content except as expressly provided in these Terms violates our intellectual property rights.

Customer Data

You retain all rights to your patient data and practice information ("Customer Data"). You grant us a limited, non-exclusive license to use Customer Data solely to provide the Services, improve our platform in accordance with our Privacy Policy and BAA, and for other purposes with your explicit consent. We will not use PHI for purposes outside the scope of our BAA without your authorization.

Feedback

Any suggestions, feedback, ideas, or recommendations you provide regarding the Services ("Feedback") shall become our property, and we may use such Feedback without obligation or compensation to you for any purpose, including improving our Services, developing new features, or creating new products.

CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party's Confidential Information and use it only for purposes of performing under these Terms. "Confidential Information" means all non-public information disclosed by one party to the other, including business plans, technical data, customer information, financial information, and any information marked as confidential. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known prior to disclosure; (c) is rightfully received from a third party without breach of confidentiality obligations; or (d) is independently developed without use of the other party's Confidential Information.

WARRANTIES AND DISCLAIMERS

Limited Warranty

We warrant that the Services will perform substantially in accordance with our documentation under normal use. Your sole remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformity or, if we cannot do so within a reasonable time, to terminate your account and refund prepaid fees for the unused portion of your subscription term.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT AI AGENTS WILL PERFORM WITHOUT ERRORS. WE MAKE NO WARRANTIES REGARDING THE RESULTS OF USING THE SERVICES OR THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE SERVICES.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL NEXTDIMENSION AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR PATIENT INJURY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.



Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NextDimension AI and its officers, directors, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or professional standard; (d) medical malpractice or other professional liability claims related to patient care; (e) any claim that your data or content violates any third-party rights; (f) unauthorized access to your account resulting from your failure to maintain account security; or (g) your failure to respond appropriately to escalations from our AI platform.