Your AI Workforce Purpose-Built for Speciality Medical Practices
Specialized agents trained for every touchpoint in your patient journey and every task in your operations. Orchestrated by the Platform. Supervised by humans.
The Agent Ecosystem
Think of agents as specialized employees across four departments, all orchestrated by the Platform and supervised by your team.
Patient-facing, first- communication (24/7)
Multi-step workflows for specialty procedures
Revenue cycle, prior auth, billing operations
Clinical documentation, analytics, research
FRONT OFFICE AGENTS: Your 24/7 Front Door
availability means 100% call capture and zero missed revenue. Manages all appointment related requests such as create, modify, and cancel. Verifies insurance in real-time. Offers optimal slots based on physician availability and patient need.
Manages all prescription related queries - refill, status check, dosage and queries. Verifies patient identity and medication history. Submits refill requests for physician approval.
Explains bills in plain language. Discusses payment plan options. Escalates complex disputes to billing specialists.
Handles medical records requests with HIPAA-compliant identity verification. Sends release forms via secure link. Tracks fulfilment status.
Answers common practice questions: hours, location, services offered, insurance acceptance, parking, what to bring. Professional first impression, every time.
Answers common queries that are usually addressed by the on-call doctor. Urgent, complex, and sensitive queries are escalated to the on-call doctor.
Multi-Touchpoint Orchestration
These agents don't just remind patients... This is where no-shows drop 40-60%.
BACK OFFICE AGENTS Revenue Cycle Automation
Active Automatically submits prior auth requests for procedures, imaging, and specialty medications. Tracks approval status daily. Resubmits with additional documentation if denied. Schedules peer-to-peer reviews when needed. What used to take your team 2 hours per request now happens in minutes...
Active Reviews clinical documentation against billed codes before claim submission. Flags undercoding (leaving money on the table) and overcoding risks (compliance issues). Ensures clean claims from the start. Higher reimbursement. Fewer denials.
n Development Tracks claim status with payers. Follows up on aging accounts receivable. Identifies denial patterns. Automates appeal submissions. Frees your billing team to focus on complex cases only.
BACK OFFICE AGENTS Revenue Cycle Automation
Active Generates real-time insights on practice performance. Patient volume trends. No-show patterns. Schedule utilization. Revenue metrics. Agent performance. Identifies bottlenecks before they explode. Data-driven decisions, not gut feel.
In Development Scans patient population for research trial eligibility based on inclusion/exclusion criteria. Flags eligible patients for coordinator outreach. Tracks enrollment progress. Increases research revenue and trial participation.
In Development Automates MIPS, HEDIS, and specialty-specific quality measure reporting. Identifies care gaps. Tracks performance against benchmarks. Reduces administrative burden of quality reporting.
The Power of Orchestration
Here's what transforms a collection of agents into an operating system
